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Corporate Culture


At CSI Support & Development it is our goal to recruit competent, courteous and compassionate employees and encourage them to embrace and protect our unique cooperative system. We foster a family atmosphere in which everyone has the opportunity to contribute and grow both personally and professionally. CSI staff partners with members to provide the best cooperatively managed senior housing possible.

Current Job Opportunities

Title: Accounting Clerk This email address is being protected from spambots. You need JavaScript enabled to view it.
State: Michigan
Description: Full Time, Accounting Clerk position in fast paced environment
Qualifications: Accounts Payable, Accounts Receivable experience preferred; payroll exp. a plus; excellent accounting, math, computer and communication skills; self motivated individual and a great team member; ability to work well under pressure; capable of meeting deadlines; work overtime when required.
  • Competitive Compensation
  • Benefit package includes Health, Dental, Optical, Life, 401(k)
Notes: This position is located in Warren, MI. Send resumes to This email address is being protected from spambots. You need JavaScript enabled to view it. of fax to 586-751-3069.

Title: Certification Clerk This email address is being protected from spambots. You need JavaScript enabled to view it.
State: Michigan
Description: When you join our team as a Certification Clerk you will guide our resident members through the annual recertification process to ensure the appropriate rent amount is collected. Your excellent math skills and passion to help seniors will help guide our resident members through the process. Your role is vital to managing vacancy levels.
  • Excellent math skills
  • Respect, passion and commitment for working with seniors
  • Certified Occupancy Specialist experience desirable but not required
  • Strong communication and organization skills
  • Positive attitude
  • Detail oriented
  • Must be able to lift and transport various materials weighing up to 30 lbs.
  • Desire an opportunity to advance to Certified Occupancy Specialist and Sr. Occupancy Specialist
  • Must pass all sections of the Assisted Housing Manager (AHM) certification exam
  • Competitive Compensation
  • Benefit package includes Health, Dental, Optical, Life, 401(k)
Notes: This position is located in Warren, MI. Send resumes to This email address is being protected from spambots. You need JavaScript enabled to view it. of fax to 586-751-3069.

Title: Maintenance Technician This email address is being protected from spambots. You need JavaScript enabled to view it.
State: Michigan
Description: The Maintenance Technician is responsible to complete all general work orders related to resident units, common areas and exterior maintenance. They will also perform all preventative maintenance schedules and work occasionally with nearby sister buildings to help with occasional emergencies. On-call duties are a requirement for the positions.
  • Perform work order requests efficiently and timely
  • Complete all inspections and repairs correctly and on schedule
  • Maintain maintenance room, keeping inventory of equipment and supplies
  • Be conscious of the physical condition of the property and immediately correct unsafe conditions
  • Maintain accurate records regarding preventative maintenance, service requests (received and completed), expenditures, apartment make-ready status and work in progress etc.
  • Participate in the on-call rotation to ensure 24-hour; emergency maintenance service and response.
  • Support the co-ops in resident retention by performing duties with excellence
  • Maintain the curb appeal of the community by; picking up the grounds, removing snow and salting slippery surfaces, working on the landscaping and common area needs
  • Previous experience in plumbing, electrical, HVAC, carpentry and locks
  • High, mid/low rise apartment property maintenance experience preferred
  • Valid, clean driver’s license and proof of insurance required for on-call duty
  • HVAC and or boiler certifications preferred
  • Boiler/Chiller experience preferred
  • Customer service skills and the ability to develop a good working rapport with staff and residents
  • Ability to complete tasks efficiently and timely
  • Accuracy and attention to detail with the ability to handle multiple priorities
  • Availability on an as-needed basis for after hours and on-call emergency services
  • Good written and verbal communication skills
  • Must have own basic tools - others will be provided
Licenses and certifications:
  • HVAC certification preferred
  • Clean driving record with valid driver’s license and auto insurance required for on call-rotation
Salary/Benefits: CSI Support & Development offers a competitive wage with an outstanding benefits package. Applicants are subject to background/criminal check.
Notes: Maintenance positions are in Wyandotte and Warren, MI. Send resumes to This email address is being protected from spambots. You need JavaScript enabled to view it. of fax to 586-751-3069.

Title: Bi-Lingual Resident Wellness Director This email address is being protected from spambots. You need JavaScript enabled to view it.
State: Massachusetts
Description: The Resident Wellness Director (RWD) is a three-year grant funded position under the U.S. Department of Housing and Urban Development’s (HUD) Supportive Services Demonstration (SSD). The RWD will proactively engage with members in a comprehensive, proactive and on-going manner to assess and identify member needs, develop and implement individual healthy aging plans, actively motivate and educate members on self-management of chronic conditions, and promptly implement transition plans in close collaboration with hospitals and nursing homes. Employing a person-centered approach, the RWD works in concert with each participant and their natural support network. The RWD’s responsibility is to help members address needs, achieve their self-identified goals, and support their ability to safely age in place.
Job Duties: Fluent in Spanish
  • Serve as the center coordinator and communicator for the SSD within the co-op.
  • Serve as a liaison to the external community, helping to educate community organizations about the supportive services program, and develop partnerships.
  • Enroll members in the supportive services demonstration, including explaining all privacy and confidentiality protections.
  • Oversee an initial and on-going resident assessment process, including conducting person-centered interviews to understand member lifestyles and interests, and collaborating with the Wellness Nurse (WN) to complete a member health and wellness assessment that gathers information about member physical, mental, functional and social status.
  • Develop individual-level and community-wide health aging plans, with input from the WN and member, to address identified interests and needs.
  • Organize and coordinate on-site wellness and health improvement programs, events, and activities.
  • Engage and motivate members, including socially isolated individuals, to enroll in the program and be active participants in improving/maintaining their health and well-being.
  • In collaboration with the WN, review discharge plans to help ensure timely follow-up of needed supports and coordination of care for members discharged from the emergency department, hospital, skilled nursing facility, or home health care.
  • Assist members in identifying and accessing needed services and benefits, and serve as a liaison or advocate for members when help is needed to secure resources.
  • Establish informal and formal partnerships with health and supportive services agencies in the community to ensure that the necessary services are available and delivered in a collaborative and efficient manner.
  • Convene and facilitate team meetings that may occur with the WN and/or community partners to triage member needs and develop strategies to efficiently address and coordinate service needs.
  • Produce program materials, such as a periodic member newsletter.
  • Maintain all necessary member and program data in the electronic data platform.
  • Maintain and share all personal member information in accordance with applicable privacy and confidentiality requirements.
  • Collaborate with the SSD Implementation and Evaluation Teams, including participating in all trainings, to the greatest extent possible; engage in peer-to-peer learning activities; engage in a quality assurance process; and participate in interviews, surveys, or other evaluation activities.
  • Works collaboratively with the members, Council, co-op liaison and other committees of the co-op.
Job Qualifications:
  • Bachelor’s degree in social work or related subject
  • Respect for and comfort with allowing individuals to make their own decisions and prioritize their own care goals.
  • Understanding of and sensitivity to the needs of low-income older adults and persons with disabilities.
  • Ability to self-direct and work independently, but also function well as part of a team.
  • Ability to multi-task and establish priorities in a sometimes busy and stressful environment.
  • Ability to establish positive and collaborative relationships with members, staff and community-based providers.
  • Basic computer proficiency, including ability to maintain data in an electronic database, communicate via email, use internet, and operate word processing software to create program materials.
Preferred Skills:
  • Knowledge of supportive services and other resources available to help assist low-income older adult.
  • Strong verbal, written and interpersonal communication skills.
  • Familiarity and understanding of working with individuals with mental health needs.
  • Cultural competency in working with diverse populations and individuals from different ethnic and racial backgrounds.
  • Experience conducting comprehensive needs assessments and developing/implementing plans to help address identified needs.
  • Experience building relationships and partnerships with local service providers, community institutions, and government agencies.
  • Experience using motivational interviewing, active listening, and person-centered care concepts to help encourage individuals to engage in addressing and managing their own care needs.
  • Understanding of affordable housing operations and fair housing practices.
  • Understanding of using data to monitor and improve program practices and operations.
  • Experience and enthusiasm for working with older adults.
  • Competitive Compensation
  • Benefit package includes Health, Dental, Optical, Life, 401(k)
Notes: This position is located in Massachusetts. Send resumes to This email address is being protected from spambots. You need JavaScript enabled to view it. of fax to 586-751-3069.

Title: Service Coordinator This email address is being protected from spambots. You need JavaScript enabled to view it.
State: Michigan
Description: The Service Coordinator will be responsible for overseeing and providing service coordination and case management for members in CSI Support & Development co-ops. The Service Coordinator's responsibility is to empower the member to age in place and enhance the ability for members to remain living independently in the co-op.
  • Assist and educate members and families of the services which may be necessary to maintain an independent lifestyle
  • Educates members, families and staff on available community resources
  • Assists members in building informal support networks among themselves and with family members and friends in their community
  • Acts as a liaison between community agencies, services providers and residents
  • Encourages members to be proactive in meeting their social, psychological and physical needs
  • Facilities meeting of needs when necessary, but avoids the creation of unhealthy dependence
  • Uses the least restrictive intervention necessary to alleviate a problem situation
  • Works collaboratively with the members, Council, co-op liaison and other committees of the co-op
  • Completes psychosocial assessments for members on a voluntary basis to help identify member's needs
  • Establishes relationships with local service providers who are currently providing or could provide services to members, and monitors the quality and effectiveness of their service delivery
  • Plans and implements educational and group programs
  • Participates in regular training and evaluation of program outcomes
  • Maintains a directory of community services and makes it available to members, families and management
  • Maintains individual files on members and documents contact with members, providers and families/friends
  • Completes reports and provides copies to appropriate parties in an accurate and timely manner
Job Qualifications:
  • Bachelor's degree in social work or related subject
  • 1-2+ years of experience preferred working with older adults in a community-based setting required
  • Must have knowledge of senior community and area resources
  • Good oral, and computer skills required; must be proficient in Microsoft Office Products
  • Ability to work independently
Working Conditions:
  • Ability to work with challenging clients
  • Must access apartments in various conditions on a regular basis
  • Standard work hours
Physical Requirements:
  • Must be able to lift up to 20 pounds
  • Ability to sit for extended periods of time
  • Frequent use of the keyboard and phone
Location: MI Tri-County Area
Salary/Benefits: Competitive compensation, superior benefits package including health, dental and optical coverage, 401(k), paid time off, etc.
To Apply: Please send resume to This email address is being protected from spambots. You need JavaScript enabled to view it..

CSI is an equal opportunity employer and is committed to a policy of equal employment opportunities for all persons. We thank all who express interest in available opportunities with CSI; however only individuals selected for an interview will be contacted.

What it's like to work at CSI

Marla Robbins “Working at CSI is nothing short of amazing! Within my two years of becoming a part of such a family oriented company that’s known for excellence in its values, integrity, leadership and service, I’ve felt honored to contribute in service to our seniors. I’ve enjoyed celebrating every holiday just like being with family, as well as each other and our members. Best of all, being a part of the day to day operations of assisting someone’s mother, father, grandparent or friend… and hearing their gratitude of appreciation is rewarding in itself. I’m definitely looking forward to the future and growing with my CSI family.”

— Marla Robbins, Leasing Specialist, 2 years with CSI

Ann Sackrison “CSI Support & Development has a meaningful mission. I started here in 1997 and I have always been very proud to work for the Co-op. I believe that what our volunteers and staff accomplish together as an organization enriches the lives of the seniors who live in our co-ops. Because of CSI’s strong values and the warm people that I work with, I find my work exceptionally rewarding.”

— Anne Sackrison, National Operations Manager, 20 years with CSI

Isa Woods “On March 19, 2001 I was blessed to begin working for an organization that values its employees as much as it values the people it serves. Today, I’m grateful that I can honestly say, 'I love my job.' Thank you, CSI, for giving me a chance and fostering the environment to help me develop into a valued employee.”

— Isa Woods, Co-op Liaison, 16 years with CSI

Jackie Somers “CSI is a dynamic company with multiple facets that make it a rewarding place to work for. At the heart of CSI, you will find a strong team of diverse individuals who specialize in different talents and who truly understand the importance of being team-oriented and driven for a better cause outside of themselves. This focus can be accredited to absorbing energy from all of the amazing volunteers that you will find at each of our co-ops. It is truly gratifying to work for a company where you wake up and want to go to work, enjoy the people who surround you and are afforded the opportunity to make a difference all at the same time.”

— Jackie Pease, Facilities Coordinator, 3 years with CSI

Image of CSI Coop employee, Marguerite D’Angelo “You asked why I love working at CSI. There are a lot of reasons that this company has kept my loyalty for 24 years. The ideal of people working together to help each other appeals to me greatly. Society works best when people feel connected to one another and CSI makes that happen at a time when many seniors are on their own as their families are out living their own lives. The bonding between members and staff is incredibly uplifting. The members have so much experience to share and are willing to do so. The stories that they share of their strength and endurance inspire me.

I appreciate working for an organization with ethics. I have never been asked to do anything that would compromise my own principles. I don’t know how many other organizations can say they’ve never maneuvered a waiting list, or never ‘stuck it’ to a contractor, or never saved money for the organization at the expense of its employees.

I love to come to work each day because of the people within our office. I feel connected to each one that same way I do with cousins. We are a family. We spend a lot of time together and work so well together. Most importantly we have fun. No matter how crazy busy we become, we still find humor to get through it effortlessly.”

— Marguerite D’Angelo, Regional Manager, 29 years with CSI

Ann Sackrison “CSI is a wonderful blend of a team and family. We are proud of our deep heritage and dedicated to protecting and promoting our identity as a member focused Co-operative. While firmly rooted in our history, we are not intransigent when it comes to accepting new ideas and techniques that are in line with our principles. CSI may have celebrated 70 years in 2015 but our best years are yet to come. Excited, motivated, thinkers are encouraged to shape that future and here each person who so desires has a chance to put their fingerprints on that legacy.”

— Gary Teal, Network Manager, 12 years with CSI

The staff around the sign

Articles by the folks at CSI

Co-op Culture category: Corporate Culture

By Brandon Moss

What is it that makes a co-op vibrant with energy, enthusiasm and the feeling of home? What makes others struggle with conflict, frustration and discouraged volunteers? The difference is likely its culture.


Talk the Co-op Talk category: Corporate Culture

By Marguerite D’Angelo

Tenants, occupants, residents, members...There are so many words used interchangeably to describe people who live in the CSI family of co-ops, but in reality only one word is accurate: MEMBERS. We lost something valuable yet intangible when we changed the name from the membership committee to the leasing committee. Now, the only constant reminder of membership in the co-op comes about when people go to meetings. There are no longer signs mentioning the membership committee and there is no longer talk about going to the membership meeting or the joint membership meeting or the membership committee appreciation lunch. As CSI staff, we need to do everything we can to talk the co-op talk so that more members will want to walk the co-op walk.


Management Conference Reflections from a California Liaison category: Corporate Culture

By Karen Archer

Reflecting back on Co-op Expedition: Treasure the Journey brings a smile to my face and a joy to my heart. What a great experience to be with Co-op members in California and Michigan this year. It was an honor for me to be able to present workshops for both regions. As much fun as I had preparing and presenting workshops, I learned far greater things from our members. Watching them interact with one another, sharing their passion and desire to make their Co-ops the best it can be gave me great joy.


Management Conference 2011 Best Practices category: Corporate Culture

By Nancy Evans

Now that our management conferences are over for another year, I have time to reflect on the similarities and differences from region to region. The management conference is the longest and most comprehensive training program we hold for our members. It is 2-1/2 days of workshops, food, drop-in sessions, food, fun, food, fellowship…and did I mention food? Of course, the food is necessary to keep us going since we all start our days with an early breakfast with members and don’t stop until we leave them to drop into bed at night. Management conferences are always exhausting and exhilarating at the same time; exhausting because we don’t stop working until it is over and exhilarating because we get to spend our time with our most active and involved members. They encourage us to outdo ourselves, applaud our efforts and challenge us to continually improve our programs.


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